Refund policy

Return & Refund Policy

At our store, we offer a 5-day return policy, which means you have 5 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, your item must:

  • Be in the same condition as when you received it.

  • Be unused, unworn, and with all original tags attached.

  • Be returned in its original packaging.

  • Include the receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at:

Email: shamilofficial24@gmail.com

If your return request is approved, we will provide instructions on how and where to send your package.

Return Address:
[Insert Your Return Address Here]

Please note that returns sent without first contacting us and receiving approval will not be accepted.

If you have any questions regarding returns, feel free to contact us at shamilofficial24@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is damaged, defective, or you received the wrong product, contact us immediately at shamilofficial24@gmail.com. We will evaluate the issue and work to resolve it as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom or personalized products

  • Personal care products (such as beauty items)

  • Hazardous materials

  • Flammable liquids or gases

  • Sale or clearance items

  • Gift cards

If you're unsure whether your item is eligible for a return, please contact us before initiating the return.

Exchanges

The quickest way to receive a different item is to:

  1. Request and complete a return for the original item.

  2. Once the return is approved, place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

Returned items must be:

  • Unused and unworn

  • In their original packaging

  • Include all original tags

  • Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at shamilofficial24@gmail.com.